Returns and Cancellations
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For all other queries, please contact customer service at firstname.lastname@example.org
Cancellations & Returns
Please choose carefully as we are unable to cancel online orders after they have been placed as they are input directly into our system for efficient processing and delivery.
We offer returns including exchanges on all full priced (unworn) merchandise if you notify us within 14 days of receiving your purchase.
You must obtain a Return Authorisation Number from our customer service department; items returned without appropriate documentation may be returned to sender and at your own expense.
Refunds will be issued for the cost of the item/s purchased only and exclude any original shipping costs.
Please allow 14 business days from the date we receive your item/s to process any refunds or exchanges.
Refunds can only be refunded via the original form of payment.
We are unable to accept returns for a refund on sale items for incorrect choice, fit or change of mind, so please choose carefully!
Sale items may be exchanged for a different size of the same style if available, or for store credit in the form of a voucher code.
If you wish to exchange a full priced item, you will need to obtain an authorisation number, select replacement style via customer service team member who will authorise return and arrange your replacement style to be shipped to you upon receiving the returned style.
Postal costs for returns or exchanges are the customer’s responsibility and will be reimbursed by us only in the case of faulty or incorrectly supplied goods.
All shoes must be tried on a carpeted surface before wear, until you are certain you are keeping them.
Products must be unworn with accessories, tags, dust-bags and original boxes, which must not be damaged and/or altered or used as the external parcel for the return shipment. All packaging must remain unmarked. Items that have any sign of use or wear will be returned to the customer.
Any alterations such as the addition of non-slip soles by a third party voids any warranties (whether implied or expressed) including manufacturing faults. We are not liable for any alterations undertaken by third parties.
ALL return costs are at the customer’s expense, we are not responsible for the cost of return shipping, or any duty reimbursement in the case of international purchases.
Items shipped internationally that are pending customs clearance where the customer refuses to pay the import taxes will forfeit their original shipping costs. Import duty and taxes are the customer’s responsibility.
Outside 14 days we will only reimburse your monies (including return postage costs) in the event that the goods purchased are defective, provided the fault is not due to wear and tear and is a manufacturing fault. This will be determined on the return of the item and after assessment. Returns will not be honoured if the item has been mistreated.