Customer Service
Frequently Asked Questions
General questions
How to contact customer service?
You can contact our customer service team by emailing customercare@nmi.com.au or simply filling out the form in our contact page
Who do i contact for maketing & PR collaborations?
You can contact our marketing team at marketing@getculturedagency.com.au
How do i reset my password
If you have forgotten your password, navigate to the login page and select ‘Forgotten password”.
We will email you a link to reset your password.
Delivery, Shipping & Returns
How much does shipping cost?
We offer free shipping for all Australian Domestic orders over $50.00.
Do you provide international shipping
Yes we ship internationally for a flat rate of $25 AUD.
Some orders may incur a customs or import duty charge. Sempre Di does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. Please contact your local customs office for more information.
How long before my order is dispatched?
We utilise Australia Post for all Australian Orders.
Orders are generally dispatched within 24 hours of being placed, if placed before 1pm on a business day. Orders placed after 1pm will be processed the next business day.
How long does shipping take
Delivery can take between 2-5 Business Days, Mon-Fri, Ex Public Holidays from the date of purchase. If you believe your order has been delayed please contact our customer service team at customerservice@nmi.com.au or simply fill out the form in our contact page
Please note that during peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your parcel to be delivered in this period.
Can i track my order?
Tracking details will be emailed to you once your order has been dispatched, simply check online with Australia Post for tracking information.
A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.
Do i need to sign for my delivery?
A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.
We are not able to ship to Post Office (P.O.) boxes.
If you are not available to sign for and receive your parcel, please contact the nominated courier service to arrange for re-delivery. If the item remains undelivered and is returned to us, you will be required to pay an administrative fee of $15.00 before the shoes are resent.
Cancellations & Returns
Please choose carefully as we are unable to cancel online orders after they have been placed as they are input directly into our system for efficient processing and delivery.
We offer returns including exchanges on all full priced (unworn) merchandise if you notify us within 14 days of receiving your purchase.
Please note that the $25 flat rate for international shipping is non-refundable.
How long do refunds take?
Please allow 14 business days from the date we receive your item/s to process any refunds or exchanges.
Refunds can only be refunded via the original form of payment.
Can i refund a sale item?
We are unable to accept returns for a refund on sale items for incorrect choice, fit or change of mind, except for new customers using a 10% discount voucher.
Sale items may be exchanged for a different size of the same style if available, or for store credit in the form of a gift voucher code. Store credit is valid for one year from the date of issue.
Store credit will exclude the $25 flat rate for international shipping.
Terms & Conditions
Shipping Policy
Exchange & Returns
Privacy Policy
Website Terms
This website is provided as a service to the customers of Sempre Di.
Please review the following basic rules that govern the use of our site (the “Agreement”). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice, as such please revisit this page periodically to review the terms of your use.
Your continued use of this Website following any such change constitutes your agreement to follow and be bound by these updated Terms and Conditions. It is for this reason, that we encourage you to review these Terms and Conditions whenever you use this Website.
Copyrights and Trademarks
All Content of this site, including images, illustrations, designs, icons, photographs, video clips and written and any other materials, unless otherwise specified, are copyrights, trademarks, trade dress and/or other intellectual or proprietary property owned, controlled or licensed by Sempre Di, one of its affiliates or by third parties who have licensed their materials to Sempre Di and are protected by Australian and international copyright laws.
Use of this site
This website and all of its Contents are intended solely for personal, non-commercial use. As such you are permitted to download or copy the Contents and other downloadable materials displayed on the site for your personal use only. This site is intended to be used as a personal shopping resource only.
You are not permitted to use our products listed in this site or use the materials displayed on this site to resell our products to any person(s) through any personal website or auction website (e.g. Ebay). There has been no right, title or interest transferred to you as a result of any such downloading or copying any material or content from this site. You are not permitted to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of this website. All associated materials and content used on this site is the property of Sempre Di and is protected by Australian and international copyright laws.
Your access to and use of this Website is subject to these Terms, Privacy and Shipping Policies, as well as any modifications to them issued by Sempre Di and all applicable laws and regulations. By using this site, you agree to and will be deemed to be bound by these terms. You must be least 18 years old to use this website.
Linked Third Party Sites- Links to other Internet sites operated by third parties, including Sempre Di suppliers or vendors, do not constitute sponsorship, endorsement, or approval by Sempre Di of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by Sempre Di and it is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.
Prices and Orders
Sempre Di reserves the right to withdraw any product that we advertise, to change prices, amend specifications and update our terms and conditions without notice to keep in line with external market factors, or other extenuating circumstances
All prices displayed on the Sempre Di Website are quoted in AUD. Sempre Di will add shipping and handling fees and applicable sales/use tax in accordance with its then existing policies. Sempre Di reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on its Website without incurring any obligation to you.
Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on this Website do not imply endorsement of that product or service, or constitute a warranty, by Sempre Di. The receipt by you of an order confirmation does not constitute Sempre Di acceptance of an order. Prior to Sempre Di acceptance of an order, verification of information may be required. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Sempre Di. Sempre Di reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Sempre Di shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Sempre Di shall promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election. The risk of loss and title for all products purchased by you and shipped by Sempre Di pass to you upon Sempre Di vendors pass from such vendor to you upon such vendor’s delivery to the carrier for shipment.
Coupons/Vouchers
Sempre Di will throughout the course of a year offer a variety of different coupons and vouchers.
Please be advised of the following:
- Coupons are intended for single use only and cannot be used in conjunction with another promotional offer of other coupon.
- Coupons are not redeemable for cash
- We do not accept third party coupons
- Coupon codes are applicable to the in cart value and are not able to be applied to shipping, taxes and other charges
- The coupon applies only to qualifying items displaying the coupon offer.
- Each coupon is valid for a limited time only and expires on the date specified in the offer
- Sempre Di reserves the right to modify or cancel coupons at any time
- A coupon cannot be applied to orders after they have been placed and paid for.
- Offer good while supplies last
- Coupons are void if restricted or prohibited by law
- (beau coops, brando, sempre di) reserves the right to not accept any coupon where the validity or the coupon cannot be established
Product Display
At Sempre Di we make every effort to display the products and colours as accurately as possible. However as computer monitors vary, we cannot guarantee that your monitor’s display of colour will be completely accurate.
This Website is owned and operated from within Australia by Nick Mascitelli Imports Pty Ltd As Trustee For The Nicola Mascitelli Family Trust NMI Trading; ABN 11 992 389 869.
Cost
Free shipping for all Australian Domestic orders over $50.00
Delivery
We utilise Australia Post for all Australian Orders.
Orders are generally dispatched within 2 working days of being placed, if placed before 1pm on a business day. Orders placed after 1pm will be processed the next business day.
Delivery can take between 2-5 Business Days, Mon-Fri, Ex Public Holidays from the date of purchase.
Please note that during peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your parcel to be delivered in this period.
Tracking details will be emailed to you once your order has been dispatched, simply check online with Australia Post for tracking information
A signature is required upon delivery, we therefore recommend that you are at home or utilise a work address.
We are not able to ship to Post Office (P.O.) boxes.
If you are not available to sign for and receive your parcel, please contact the nominated courier service to arrange for re-delivery. If the item remains undelivered and is returned to us, you will be required to pay an administrative fee of $15.00 before the shoes are resent.
International shipping
Please note we cannot deliver to a PO Box address. Your delivery address must be a residential or commercial address where someone is available to sign or your parcel between 9am-5pm
International shipping charges
Flat rate $25 AUD
Some orders may incur a customs or import duty charge. Sempre Di does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. Please contact your local customs office for more information.
All charges are to be paid by the customer on delivery of order.
Estimated delivery time is approximately 5-7 days. This time will vary according to your local country shipping variations.
Please see below our simple rules for returns
1. Full Priced Item(s) - 14 days from date of receiving the item to return any full priced item for refund or exchange
2. Sale item(s) - 7 days from date of receiving the item to return the items for store credit or exchange. Sale items may be exchanged for a different size of the same style if available, or for store credit in the form of a gift voucher code. Store credit is valid for one year from the date of issue.
3. The $25 flat rate shipping cost for international orders will not be included in your refund or store credit.
4. All products MUST be in original condition unworn and within the original packaging. This includes branded dust bags and shoe boxes.
If your item matches all of these conditions, please contact customercare@nmi.com.au to arrange a returns authorisation and label.
How to Return your items
1. Contact customercare@nmi.com.au to advise the reason for return and obtain a returns authorisation and a returns label
2. Simply print the Australia Post label and stick it on top of an Australia satchel, insert your Returns Authorisation and drop it off at your closest Australia post office.
3. If your item is an exchange, we will process the exchange and send the exchanged pair within 2-3 working days of receiving your returned pair.
4. Please allow up to 7-10 working days for processing and for the funds to be returned to your account.
Cancellations & Returns Policy
For sale items, you must contact us within 7 days of receiving your order to obtain a Return Authorisation Number from our customer service department; items returned without appropriate documentation may be returned to sender and at your own expense.
For non sale items, you must contact us within 14 days to obtain a Return Authorisation Number from our customer service department; items returned without appropriate documentation may be returned to sender and at your own expense.
Refunds and store credits will be issued for the price the item was purchased for on the original order.
Please allow up to 7-10 business days from the date we receive your item/s to process any refunds or exchanges.
Refunds can only be refunded via the original form of payment.
All shoes must be tried on a carpeted surface before wear, until you are certain you are keeping them.
They must not be damaged and/or altered or used as the external parcel for the return shipment. All packaging must remain unmarked. Items that have any sign of use or wear will be returned to the customer.
Any alterations such as the addition of non-slip soles by a third party voids any warranties (whether implied or expressed) including manufacturing faults. We are not liable for any alterations undertaken by third parties.
We are not responsible for any duty reimbursement in the case of international purchases.
Items shipped internationally that are pending customs clearance where the customer refuses to pay the import taxes will forfeit their original shipping costs. Import duty and taxes are the customer’s responsibility.
Outside the specified window above, we will only reimburse your monies (including return postage costs) in the event that the goods purchased are defective, provided the fault is not due to wear and tear and is a manufacturing fault. This will be determined on the return of the item and after assessment. Returns will not be honoured if the item has been mistreated.
NMI reserves the right to charge postage once a customer has taken advantage of more than 3 shipments for same credited amounts.
Our Commitment to Privacy
Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement outlines what our commitment is, why we need to collect personal information, who we may share that information with and how you may access the information that we hold.
We will always handle your personal information securely and carefully. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.
What we collect
The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. Sometimes we will also collect other information, such as where you shop or what your interests are, so that we can improve our service and product offering to you. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider.
How we collect it
We collect information for a number of reasons, including to: deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience. We will only collect personal information that is necessary for our functions and activities. We will generally only use your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use.
Who We Share It With
We do not intend to sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery, for example, organisations such as Australia Post or other agencies that assist us in the conduct of competitions. We may otherwise use or disclose your personal information where required or authorised by law, which may include: Emergency situations and assisting law enforcement agencies. Accessing and updating your personal information. If you need to access or correct any personal information we hold about you, please contact us using the Contact Details set out below. We request that you provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision. We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you have any questions or feedback about privacy, or wish to make a complaint, please contact us by email at: customercare@nmi.com.au